General Questions
What products do you offer?
We offer practical testing and wellness products designed for simple everyday use at home. Our goal is to make routine health awareness easier, clearer, and more convenient.
Are your products suitable for home use?
Yes. Our products are designed with home users in mind. Each product includes clear instructions to help you understand how to use it properly.
Are your products a replacement for medical advice?
No. Our products are intended to support general wellness tracking and personal awareness. They are not a replacement for professional medical advice, diagnosis, or treatment. If you have any health concerns, please consult a qualified healthcare professional.
Order Questions
How do I place an order?
You can place an order directly on our website. Simply choose the product you want, add it to your cart, and complete checkout with your shipping and payment information.
Can I change or cancel my order after placing it?
If your order has not been processed or shipped yet, we will do our best to help you change or cancel it. Please contact us as soon as possible after placing your order.
How do I know if my order was successful?
After your order is placed, you will receive an order confirmation email. Please check your inbox and spam folder if you do not see it right away.
Shipping Questions
Where do you ship?
We currently ship to selected countries and regions. Available shipping options will be shown at checkout based on your shipping address.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method selected. Most orders are processed within 1–3 business days. Estimated delivery time will be shown at checkout when available.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Why has my tracking information not updated?
Tracking information may take some time to update after the package is shipped. If there is no update for several days, please contact us and we will help check the status of your order.
Payment Questions
What payment methods do you accept?
Available payment methods will be shown at checkout. We may accept major credit cards, PayPal, and other secure payment options depending on your region.
Is my payment information secure?
Yes. Payments are processed through secure checkout systems. We do not store your full payment card information on our website.
Returns & Refunds
What is your return policy?
If you are not satisfied with your order, please contact us within 30 days of receiving your product. We will review your request and provide return or refund instructions based on the condition of the item and our return policy.
Can I return an opened product?
For hygiene and safety reasons, some products may not be eligible for return once opened or used. Please contact us with your order number and product condition, and we will help review your case.
What should I do if my item arrives damaged or defective?
Please contact us as soon as possible with your order number and photos of the product, package, and any visible damage. We will help resolve the issue as quickly as possible.
How long does it take to receive a refund?
Once your return or refund request is approved, refunds are usually processed back to the original payment method. Processing time may vary depending on your bank or payment provider.
Support
How can I contact customer support?
You can contact us by email at:
YOYOVIVA2018@OUTLOOK.COM
Please include your order number, product name, and a clear description of your question or issue so we can assist you faster.
When will I receive a reply?
We usually respond within 1–2 business days. Response times may be longer during weekends or holidays.